If you've lost or need replacement keys for your MUJI luggage, this guide provides clear steps on how to acquire them through MUJI Australia.
Provide the Code
Please submit an enquiry via Contact Us and provide 4-digit code starting with C which is located near the keyhole of your suitcase, and we'll check if the model's keys are available.
How to Purchase Replacement Keys
To purchase replacement keys for your MUJI luggage, you will need to contact our Customer Service team directly. They handle the pricing and postage arrangements for all replacement keys.
- When contacting MUJI Australia, kindly provide your delivery address and mobile phone number to facilitate the generation of an invoice.
- Payment is accepted via bank transfer. Once payment is confirmed, the keys will be dispatched on the next available postage day.
- Replacement keys can be posted anywhere within Australia, with postage costs to be borne by the customer.
- Regrettably, we are unable to ship replacement keys internationally.
- Please be advised that in-store collection is generally not available.
If you have further questions or need assistance, please reach out to MUJI Australia customer support.