In Australia, MUJI products are sold exclusively through our official MUJI stores and online store at muji.com.au.
If you come across websites, social media advertisements, or sellers claiming to sell MUJI products outside of these official channels, please exercise caution as they may be unauthorised or fraudulent.
To help ensure a safe shopping experience, we recommend purchasing only through our official Australian website at muji.com.au and being cautious when clicking online advertisements, social media promotions, or links from unfamiliar sources.
Our team is here to help. If you have any questions or would like to verify whether a website is legitimate, please contact our Customer Service team via the MUJI Help Centre.
Before placing an order, we recommend checking:
- The website address (URL) carefully. The official MUJI Australia online store is www.muji.com.au.
-
The website uses secure checkout (look for the padlock icon in your browser).
- That the MUJI contact information matches our official customer service channels.
- That prices and promotions appear reasonable and consistent with our usual offers.
- Whether the website uses variations of the MUJI name, contains spelling errors, or advertises unusually large discounts.
Frequently Asked Questions
Does MUJI Australia sell through other websites or marketplaces?
To ensure you're shopping with MUJI Australia, we recommend purchasing only through www.muji.com.au.
We do not operate any other Australian online stores and do not sell through online marketplaces or third-party websites. If you find MUJI products being advertised elsewhere, we recommend exercising caution and contacting our Customer Service team if you are unsure.
I placed an order on a website claiming to be MUJI. How can I check if it's legitimate?
If you're unsure whether an order was placed through an official MUJI Australia channel, please contact our Customer Service team with:
- The website address
- Your order confirmation
- Any emails or correspondence received
We'll do our best to help determine whether the website appears to be an official MUJI Australia channel.
What should I do if I think I've been scammed?
If you believe you have made a purchase through a fraudulent website, we recommend:
- Contacting your bank or payment provider immediately.
- Monitoring your account for any unauthorised transactions.
- Reporting the website to the relevant authorities.
- Changing any passwords that may have been shared or reused elsewhere.
Unfortunately, MUJI Australia cannot process refunds for purchases made through unauthorised third-party websites. Please see our full Return & Exchange policy here.
How can I report a website that is pretending to be MUJI Australia?
If you encounter a website, social media advertisement, or online seller that appears to be impersonating MUJI Australia, please contact our Customer Service team and provide the website address or advertisement details. We will review the information and take appropriate follow-up action where possible.