Muji Retail (Australia) Pty Ltd ACN 162 962 512 (MUJI Australia, we, our or us) is committed to providing quality services to you and recognises the importance of your privacy.
This Privacy Policy (Policy) outlines how we will collect, hold, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). It applies to all individuals who engage with MUJI Australia, including customers, contractors, job applicants and suppliers.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/australian-privacy-principles.
What is personal or sensitive information?
- Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
- Sensitive information is personal information about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a political, professional or trade association or union, sexual orientation or practices and criminal record, and any information about an individual's health, genetics, biometrics and biometric templates.
What personal information do we collect?
The types of information that we may collect and hold about you include:
- identification information, including your first and last name;
- contact details, including your email, postal address and mobile number;
- purchase and transaction history, including inferred characteristics and preferences;
- account and login details;
- payment or financial information, including payment card and banking details;
- images from video surveillance in our stores;
- information provided in surveys, feedback, complaints and incident reports;
- technical information obtained through our use of cookies and other technologies such as IP address, device identification, cookies, tracking pixels and web logs; and
- if you seek employment with us, details relevant to your job application including work history and qualifications.
How do we collect personal information?
Where reasonable and practicable to do so, we will collect your personal information directly from you. However, in some circumstances we may collect personal information from related entities and trusted third parties.
The main ways we collect personal information are:
- when you browse our website;
- when you place an order with, or purchase products from us;
- when you contact us or visit our stores;
- when you apply for a job with us; and
- if you subscribe to any of our publications or participate in any promotions.
Anonymity and pseudonymity
Where it is lawful and practicable, you have the option to deal with us without identifying yourself, for example, when making a general enquiry. However, in most cases we will need to identify you in order to provide our products and services (such as processing a purchase or responding to a customer service request).
Why do we collect personal information?
We collect your personal information for the following purposes:
- providing services to our customers, including fulfilling orders, selling products and facilitating refunds and exchanges;
- providing information to our customers about our business and relationship with you, including promoting and marketing our products and services;
- conducting analytics and deriving insights, including monitoring the use of our website and services;
- administrative and operational reasons, including security and fraud prevention, account management, record-keeping, contract management and business development;
- if you seek employment with us, to facilitate the recruitment process;
- compliance with any applicable legal or regulatory requirements; and
- any other lawful purpose reasonably considered necessary by us in relation to the operation of our business.
How may we use or disclose your personal information?
We may use and disclose your personal information for the primary purpose for which we collected your personal information (including as listed above) or as otherwise required or authorised by law, including but not limited to:
- where you have consented to the use or disclosure of your personal information;
- where the use or disclosure is related to the primary purpose, and you would reasonably expect us to use or disclose the information for that purpose (for non-sensitive personal information); or
- where the use or disclosure is otherwise permitted by or required to comply with any relevant laws, regulations or court orders.
We may also disclose your personal information to our third party service providers, including:
- eCommerce platforms (such as Shopify and integrated applications);
- postal or courier companies;
- legal and professional advisers;
- information technology vendors; and
- outsourced service providers.
Overseas disclosures
MUJI Australia's parent company Ryohin Keikaku Co., Ltd is located in Japan, and to the extent permitted by law, we may share your information with our parent company.
We may also need to disclose your personal information to our suppliers, business partners and service providers who might be located overseas. It is not practicable for us to specify in advance the location of every supplier, business partner or service provider with whom we deal, however, personal information may be stored and processed in locations including Japan.
Cookies
Our website may use cookies to help personalise your online experience and remember the information you choose to submit to us. In some cases, third parties may also place cookies via our website. This may include Shopify (which manages our online shop), Googe Analytics and Meta, in addition to other third party service providers from time to time.
Most internet browsers automatically accept cookies, but you can configure your internet browser to reject all cookies or notify you when a cookie is set.
Direct marketing
From time to time, we may send you marketing or promotional material. We will not use or disclose your personal information for the purposes of direct marketing to you unless:
- you have consented to receive direct marketing materials;
- you would reasonably expect us to use your personal details for this purpose; or
- marketing is otherwise permitted by law.
To opt-out of receiving certain marketing material, you may contact us, select the "unsubscribe link" provided in an email, or follow the instructions in a text message. Message and data rates may apply for any messages sent to you from us and to us from you.
Please note that even if you have requested not to receive further direct marketing communications, we may nevertheless continue to provide you with information about changes to our terms and conditions, policies and other factual information, where permitted by law.
Security of personal information
MUJI Australia takes reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for any purpose for which it may be used or disclosed and we are otherwise not required by law to hold your information, we will take reasonable steps to destroy or permanently de-identify your personal information.
Maintaining the quality of your personal information
It is important to us that personal information we hold about you is correct. We take reasonable steps to make sure that your personal information is accurate, up-to-date, complete, relevant and not misleading, having regard to the purposes for which it is held. If you notice issues with the personal information we hold about you, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Access to and correction of your personal information
Access
You have the right to request access to your personal information that we hold. We will provide you with access to your personal information, unless we are permitted by law to refuse to provide you with access. If we refuse to provide you with access, we will provide you with written notice explaining the reasons for our refusal and the complaint mechanisms available to you.
If you wish to access your personal information, please contact us in writing using the details below.
We may require you to verify your identity before we provide you with access to your personal information. We will not charge any fee for your access request, but we may require you to meet our reasonable costs in actually providing you with access.
Correction
You also have the right to correct your personal information that is inaccurate, out‑of‑date, incomplete, irrelevant or misleading, having regard to the purposes for which the information is held. We will take reasonable steps to respond to your request and will promptly correct any information where necessary.
Policy updates
This Policy may change from time to time and the latest version is always available on our website.
Complaints and enquiries
If you have any queries or complaints about our Privacy Policy or about the way we collect, use, hold or disclose your personal information, please contact us at:
MUJI Australia
Level 5, 90 William Street, Melbourne, VIC 3000
Contact: https://support.muji.com.au
We will investigate any complaint and respond to you in writing as soon as practicable, typically within 30 days.
If you are not satisfied with the outcome of your complaint or wish to make further enquiries, you may contact the Office of the Australian Information Commissioner online at https://www.oaic.gov.au or by calling 1300 363 992.