Given the rapid pace at which online retail operates, we regret to inform you that it may not always be possible to cancel or make any changes to your online order once it has been placed and before it has been dispatched. This is because orders are processed quickly to ensure timely delivery, and any alterations after this stage can be challenging to accommodate. The types of amendments that may be affected include, but are not limited to:

• Changing the delivery address: If you realise that the delivery address provided is incorrect or needs to be updated, please be aware that we might not be able to implement this change once your order is in the dispatch process. If the order has already been shipped, we recommend reaching out to the carrier to request a redirection. Fees may be applicable.
• Cancelling the entire order: Requests to cancel a full order after it has been processed may not be feasible, as the order could already be on its way to you.
• Removing or swapping items: If you wish to remove certain items from your order or replace them with others, this is unlikely to be possible once the order is being prepared for dispatch.

To help us avoid any potential delivery issues, we kindly ask that you double-check all the information you provide at the time of placing your order, ensuring it is complete and accurate.

While we cannot promise that your amendment requests can be fulfilled, you are welcome to submit a request via contact us page and we'll review your case and do our best to assist you.