At MUJI Australia, we value our customers and want you to be satisfied with your purchase. We offer a refund or exchange on most items purchased in our MUJI Australia stores.

Return and Exchange Policy

Items purchased from our MUJI Australia stores can be returned to any physical MUJI store in Australia within 30 days of purchase date accompanied by proof of purchase, for a refund to the original method of payment, or an exchange. For an exchange, if the item is of lower value, we will refund the difference. If the item is of higher value, we will require the difference to be paid.

The product must be in resaleable condition and is unworn, unwashed, unused, sealed and in its original state with all tags, stickers intact and in the original packaging.

Exclusions

For hygiene, safety and other reasons, change of mind returns and exchanges are not accepted on the following:

• Innerwear (including packaged shirts, underwear, and socks);
• Cosmetics, skin care, hair care, body & personal care;
• Food & drinks;
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units);
• Personalised item and gift packaging;
• Mottainai & Ex-display items.

We will provide you with a refund or exchange for any of these items based on the below conditions:

If it is determined that the product has a major fault under the Australian Consumer Law (for example, the product is unsafe, does not match the description, or is unfit for purpose) or a minor fault under the Australian Consumer Law (for example, the product's packaging is damaged but this does not affect the safety or functionality of the product), we will offer you a refund or exchange at our discretion.

In cases where a product is damaged due to misuse, accident, or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MUJI Australia reserves the right to decline a refund or exchange.

What can I use for proof of purchase?

For a return to be processed smoothly, the physical receipt printed at the time of the transaction is the preferred option. However, if you did not retain your physical receipt, our team can assist you in locating it within our system. Kindly provide additional information to help our team locate and identify your receipt in the system. 

• Original store of purchase
• Date and time of purchase
• Total amount paid
• Products included in the transaction

Additionally, if the purchase was made via card, a bank transaction record or similar would greatly help.

Can I return an item via post?

Refunds and exchanges for items purchased in-store must be handled directly at a physical store location. Unfortunately, these transactions cannot be completed through the mail or any postal service. Customers are required to visit the store in person to initiate and finalise any refund or exchange process for their in-store purchases.

Can I return an item for store credit or voucher?

Unfortunately, at this time, we do not have a system in place to manage credit notes. We understand the importance of efficiently handling these transactions, and we are actively exploring options to implement a suitable process in the near future. We apologise for any inconvenience this may cause and appreciate your understanding as we work towards improving our services.