At MUJI Australia, we value our customers and want you to be satisfied with your purchase. We offer an exchange or refund on most items purchased from muji.com.au.

Return and Refund Policy

Items purchased from muji.com.au may be returned by post to our warehouse within 30 days of the purchase date for a refund to the original method of payment, provided that the product is in a resalable condition and is unworn, unwashed, unused, sealed in its original state with all tags and stickers intact, and in the original packaging. The refund amount issued for a returned item will correspond to the original amount paid in the order. Depending on the specific order, deductions may have been applied from coupons or promotions.

Please note that items purchased through our muji.com.au store cannot be returned or refunded at our physical MUJI Australia locations.

Once we receive the return, please allow up to 3 business days for your return to be processed. The refund will be issued in the form of the original payment method. Shipping and handling costs are non-refundable. Once the refund has been processed, it can take up to 10 business days for the funds to show in your account depending on your payment method or card issuer.

Please note that customers are responsible for all shipping and handling costs incurred for change of mind return. If you have selected to receive a $11 pre-paid return label from MUJI and your return is deemed as 'change of mind', the cost of the label will be deducted from your refund total.

Note: Change of Mind including but not limited to size too small/too large, do not like the product, no longer need. etc.

Exclusions

For hygiene, safety and other reasons, change of mind returns and exchanges are not accepted on the following:

• Innerwear (including packaged shirts, underwear, and socks);
• Cosmetics, skin care, hair care, body & personal care;
• Food & drinks;
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units);
• Personalised item and gift packaging;
• Mottainai & Ex-display items.

Exchange Policy

Please note that exchanges cannot be completed through our online platform. This means that once we receive the returned product, we will process a refund to your original method of payment instead of sending a replacement or alternative item. So, if you change your mind about a product you have purchased, you will need to return the item for a refund and then place a new order for the item you would prefer. This policy applies exclusively to orders made online through muji.com.au.

However, items purchased from muji.com.au may be exchanged at any of our MUJI stores within Australia for products of equal or greater value. Please note that partial refunds for price differences cannot be issued; should the exchange item be of higher value, the difference must be paid.

Exchanges are also subject to the following terms and conditions:

• The product is returned for change of mind within 30 days from the date of purchase;
• Valid proof of purchase is accompanying the returned product (the digital tax invoice, not the order confirmation email, is required to process an in-store exchange);
• The product is in resaleable condition and is unworn, unwashed, unused, sealed and in its original state with all tags, stickers intact and in the original packaging.

Such exchanges can only occur once.

Due to various reasons such as health, hygiene and safety reasons, our change of mind policy does not apply to the following products:

• Innerwear (including packaged shirts, underwear, and socks);
• Cosmetics, skin care, hair care, body & personal care;
• Food & drinks;
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units);
• Personalised item and gift packaging;
• Mottainai & Ex-display items.

We will provide you with a refund or exchange for any of these items based on the below conditions:

If it is determined that the product has a major fault under the Australian Consumer Law (for example, the product is unsafe, does not match the description, or is unfit for purpose) or a minor fault under the Australian Consumer Law (for example, the product's packaging is damaged but this does not affect the safety or functionality of the product), we will offer you a refund or exchange at our discretion.

In cases where a product is damaged due to misuse, accident, or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MUJI Australia reserves the right to decline a refund or exchange.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please submit an enquiry via our Contact Us form.

Once sufficient evidence is provided, you’ll be issued a return label free of charge, and you can choose between a replacement or a full refund.

Please Note: With wooden products, natural variations in grain, pattern, and tone can occur, and are not considered a fault or defect.

Return Shipping Costs

Return postage is the responsibility of the customer unless the item is faulty. You can post your return using an $11 prepaid return label, which will be deducted from your refund.

If you would like to post the return at your own expense we can provide the address, please submit an enquiry via our Contact Us form.

• For high-value items, we strongly recommend purchasing extra cover, as MUJI cannot take responsibility for any loss or damage once the parcel has been sent.
• Please provide us with the tracking number so we can assist in monitoring the return.

No return fee will be deducted if you choose to post the item back at your own cost. The return address can be provided upon request.

How to Submit an Online Return Request

1. Submit an online Return Request here using the same email address used to place your order and the relevant order number. One returns request should be created for each parcel to be returned.
2. You’ll receive a confirmation email with an AusPost QR code, tracking number and your $11 prepaid label (this will be deducted from your refund).
3. Post your return with the prepaid label provided.
4. Once your return arrives back at the warehouse, we will process your refund.

Refunds are processed within 3 business days of receiving your return in original condition. Original shipping and return postage fees are non-refundable.