Arrange Pickup Option During Checkout

Prior to proceeding to Checkout, please select the "Warehouse Pickup" option in your Cart. You may "Choose a date and time" within the upcoming two weeks, during the designated warehouse pickup hours on weekdays from 9:00 am to 2:00 pm, excluding Victorian Public Holidays.

Orders containing non-furniture items are not eligible for Warehouse Pickup and must be checked out separately. An error message will appear: "Apologies, pickup is only available for large furniture items. Please complete the checkout for non-furniture items separately."

If you experience difficulties selecting the "warehouse pickup" option while checking out Furniture items online, try clearing your browser cache and cookies to resolve any temporary issues.

For guidance on how to clear your cache and cookies, please refer to your browser’s official help documentation.

Your Order Ready for Pickup

Once your order is ready, you will be emailed the Pickup Instructions which includes our address and access details.

Our warehouse pick up days are weekdays 9:00 - 2:00pm, excluding VIC Public Holidays.

Pickup Instructions

To collect your order, please bring:
• This order confirmation email
• A photo ID

How to collect your order

1. Follow the Truck Entry sign and drive along the outside of the building to the "Transport Office"
2. Park in the "MUJI Customer Pick Up" lane
3. Enter the "Transport Office" and state that you're there for "MUJI Pick Up"
4. Show your confirmation email with Order Number + photo ID to staff

Example of email confirmation:

If you need to re-schedule a warehouse pick up, please submit a request via contact us page with your preferred date and time and we will share it to our warehouse team.