If your MUJI Australia order cannot be delivered to the original address and you need it sent to a different location, our dedicated support team is ready to assist you throughout the redelivery process. We understand how important it is for you to receive your order promptly and securely, so we aim to make this process as smooth and efficient as possible.

How to Request Redelivery to a New Address

If your order has been deemed undeliverable and you wish to have it sent to a new address, please make sure to provide the updated delivery details to our support team at your earliest convenience. To do this, simply select the Order Enquiries Form on our website and then choose the option labelled Re-delivery Request. This will ensure that your request is directed to the appropriate team for swift handling.

After you have submitted the new delivery address, our support team will take care of coordinating the redelivery of your order. They will arrange for the dispatch of your parcel to the updated address and will provide you with a new tracking number. This tracking number allows you to monitor the progress of your parcel in real time, from the moment it leaves our warehouse until it arrives at your new delivery location.

Important Information

To avoid any unnecessary delays, please ensure that you provide the new delivery address as soon as possible. Prompt communication helps us to process your redelivery request efficiently and get your order to you without further hold-ups.

It is important to note that redelivery requests are subject to availability and must comply with MUJI Australia’s delivery policies. Certain limitations or conditions may apply to redelivery requests, such as geographic restrictions or timing constraints. For specific details regarding these conditions, please contact our support team directly.

Once your redelivery has been scheduled, you will receive an email confirmation from us. This email will include your new tracking number, allowing you to keep track of your parcel’s journey.

At MUJI Australia, your satisfaction is our highest priority. We truly appreciate your business and are committed to supporting you every step of the way, ensuring that your shopping experience is positive and hassle-free.