If you've placed an order with MUJI Australia and need to adjust the pickup time, this guide provides important information about the possibilities and best practices for making such changes.

Changing Your Pickup Time

At MUJI Australia, we understand plans can change. However, changing the pickup time for your order may not always be possible if the request is made too close to the scheduled pickup. To help us coordinate efficiently with our warehouse and ensure your order is ready, we recommend reaching out as soon as possible after placing your order.

How to Request a Pickup Time Change

If you need to change your pickup time, please contact our Customer Support Team with your order number and new desired pickup time at least 24 hours prior to the schedule. Early requests help us to make the necessary arrangements with the warehouse management system to update your order details accordingly.

Limitations on Changing Pickup Times

Due to real-time synchronization between our online inventory and warehouse management system, adjusting pickup times may be restricted if the request is made with insufficient notice. This ensures product availability and order processing remain smooth and accurate.

Contact Us for Further Assistance

If you have any questions or require assistance with changing your pickup time, please contact MUJI Australia's friendly Customer Support Team. We are committed to ensuring your shopping experience is smooth and satisfactory.