Refund Processing Timeline

Refunds are processed once the returned items are received back at our depot. After verifying the returned products, the refund procedure is initiated promptly to ensure timely reimbursement.

Typically, it takes between 5-10 business days for the bank or payment provider to clear the funds back into your account after the refund is issued. This duration can vary based on your financial institution's processing times.

How to Return Items

To ensure a smooth refund process, please follow our return guidelines:

• Review our Return and Exchange Policy.
• Return the items within 30 days of purchase.
• Ensure items are unused, in original condition, and with tags attached and in original product packaging. 
• Use the original packaging or suitable alternative to protect items during shipment.

Need Help?

If you have any questions about your refund or returns, please contact MUJI Australia Customer Support. Our friendly team is ready to assist you and ensure your experience is seamless.

For more information, visit our Returns Policy page on our website: https://muji.com.au/pages/returns