Return postage is the responsibility of the customer unless the item is faulty. You can post your return using a $11 prepaid return label provided by us, which will be deducted from your refund amount. Multiple parcel returns require a return label each, meaning the $11 will be deducted per label used.

For high-value items, we strongly recommend purchasing extra cover, as MUJI cannot take responsibility for any loss or damage once the parcel has been sent.

How to Submit an Online Return Request

1. Submit an online Return Request here using the same email address used to place your order and the relevant order number. One returns request should be created for each parcel to be returned.
2. You’ll receive a confirmation email with an AusPost QR code, tracking number and your $11 prepaid label (this will be deducted from your refund).
3. Post your return with the prepaid label provided.
4. Once your return arrives back at the warehouse, we will process your refund.

Refunds are processed within 3 business days of receiving your return in original condition. Original shipping and return postage fees are non-refundable.

To submit a Return please visit the Australia Post returns portal here to get started.