If you find that your MUJI Australia parcel has been delivered to the wrong address or appears to be lost in transit, this guide will help you take the necessary steps to resolve the situation efficiently.

Handling Parcels Delivered to the Wrong Address

If your parcel was delivered somewhere other than your address, please contact MUJI Australia's Customer Support team as soon as possible. Simply select Order Enquiries Form and choose Order Amendment.

Make sure to provide them with the correct delivery address and, if possible, any available proof of delivery or notifications related to the parcel.

What to Do if Your Parcel is Lost in Transit

In cases where your parcel cannot be located or is confirmed lost during shipping, MUJI Australia will process a refund to your original payment method.

Additional Tips for a Smooth Resolution

• Report the issue within 24 hours of noticing a delivery problem to speed up the resolution process.
• Keep all order confirmation emails and shipment notifications handy as they may be requested by customer service.
• Use the 'notify me' feature on our website to stay updated on product availability and shipping status if needed.

At MUJI Australia, we prioritise customer satisfaction, product quality, and environmental responsibility to provide you with the best shopping experience possible.