If you find that your MUJI Australia parcel has been delivered to the wrong address or appears to be lost in transit, this guide will help you take the necessary steps to resolve the situation efficiently.

Handling Parcels Delivered to the Wrong Address

If your parcel was delivered somewhere other than your address, please submit a request via contact us page as soon as possible. Simply select Order Enquiries Form and choose Delivery Issue.

Make sure to provide them with the correct delivery address and, if possible, any available proof of delivery or notifications related to the parcel.

What to Do if Your Parcel is Lost in Transit

In cases where your parcel is confirmed lost during shipping by the carrier after an investigation, MUJI Australia will process a refund to your original payment method.

Additional Tips for a Smooth Resolution

• Report the issue within 24 hours of noticing a delivery problem to speed up the resolution process.
• Keep all order confirmation emails and shipment notifications handy as they may be requested by customer service.