If the delivery attempt was unsuccessful, or if the parcel was not collected within the specified timeframe from the designated collection point, or if the address provided was incomplete or inaccurate—most commonly due to a missing unit number—there is a possibility that your order will be returned to us. It is crucial to ensure that all address details are accurate and complete to avoid such issues.
Once your order has been returned to our warehouse, we will get in touch with you to discuss the next steps and confirm how you would like to proceed with your order. Please be aware that if your order was returned due to non-collection, additional fees may be incurred for re-delivery. We recommend responding promptly to avoid further delays or charges.
If you have any questions or would like to make an enquiry regarding your order, please do not hesitate to submit an enquiry through our Contact Us page. Our customer service team is here to assist you and provide any necessary support.