If your parcel has been marked as delivered but cannot be located, it is possible that the delivery driver has left it in a secure and safe location at your address. Alternatively, if the delivery area was considered unsafe, the parcel may have been redirected to a nearby collection point for your convenience.

We recommend thoroughly inspecting your property, including areas such as your porch, garage, or other typical delivery locations. Additionally, it is advisable to enquire with your neighbours to determine if they may have received the parcel on your behalf. For residents of apartment complexes or buildings with shared facilities, please check with the reception desk, concierge, or mailroom, as they may have accepted the parcel on your behalf. You may also access the carrier's website to view the Proof of Delivery.

Should you remain unable to locate your parcel after these steps, please do not hesitate to submit an enquiry via the Contact Us form. Upon receipt of your enquiry, we will prioritise the investigation with our delivery partners to resolve the matter promptly and ensure your parcel is either located or replaced.