We highly recommend that you thoroughly review your order confirmation email to confirm that the products you have received precisely match your original order. This verification step is essential to ensure there are no discrepancies between your order and the items delivered.

Should you have ordered an incorrect size and wish to return the item, please initiate a return request via our Returns page. Kindly be advised that all returns will be processed exclusively as refunds.

Regrettably, we are unable to offer exchanges for items returned due to a change of mind or incorrect orders. Therefore, if you return an item due to an incorrect size, a refund will be issued rather than a replacement. You will need to place a new order accordingly.

If you believe the products you received were incorrectly packed by our warehouse team, we urge you to contact us promptly through our Contact Us page. When reaching out, please provide clear photographs of the incorrect products along with images of the swing tags displaying the barcode for reference. Supplying these details will enable us to investigate the matter swiftly and accurately. We treat such issues with the utmost seriousness and will prioritise resolving any packing errors to ensure your complete satisfaction.